We completely understand that sometimes a product just isn't the right fit. You can therefore return your purchase to us within 100 days (from date of purchase) for a full refund or exchange. Please note that for us to accept a return, the product needs to be unopened, unused, undamaged and in the original packaging. If your purchase doesn’t quite meet these requirements, we will contact you right away to discuss.

So how does this work?

Step 1: Contact our friendly customer care team.
Step 2: Post your products back to us or drop it off in store.
Step 3: Once we receive them, we process your refund within 24-48 hours

Our contact details are:

Email – enquiry@cookware.nz
Phone – 09 218 8300
Address – Unit O, 18 Link Drive, Wairau Valley 0627

Was there a problem with the delivery?

Did your package show up looking a bit worse-for-wear? We have been experiencing a little bit of this with couriers of late and we’re very sorry about that! Please give us a call within 48 hours of receiving your package on 09 218-8300 and our customer care team will organize a replacement for you right away. If your item was damaged in transit, please keep all the original packaging (including the courier bag/box) and take a few photos for our records.

Is your product not working the way it should?

While we do everything, we can to quality check all items before sending them out to our customers, very rarely something will slip through the cracks. We really don’t like seeing our customers disappointed so we will always go the extra mile to get your product repaired or replaced as soon as possible. Just call our email our customer care team and they will get this sorted as quickly as possible.

Manufacturer's warranty.

We are authorised retailers of all products that we carry. Please note that each of our products have different warranty periods and conditions set by the manufacturers – if you’re not sure about your particular item, just give us a call or an email and we would be more than happy to look into it for you!